Nantucket Airlines

Reservations 800-CAPE-AIR (227-3247)
508-771-6944 (Outside the US & USVI)

Baggage

 

All of us at Cape Air are committed to handling your baggage with the utmost care. We hope the following information will assist you with your baggage planning.

During the normal rigors of air travel your luggage will be transported on conveyor belts and travel on baggage carts and may encounter weather conditions such as rain, snow, wind or sun light. In addition your luggage will move and shift during take off, flight and landing.

Baggage will be accepted for transportation from ticketed customers only. Cape Air will not accept baggage whose size, weight or character makes it unsuitable for transportation on the aircraft, or when the property cannot be accommodated without harming or annoying passengers, as determined by the Company. All baggage is subject to inspection.Government safety and security regulations apply to Cape Air’s carriage of baggage.

Baggage Fees

For travel exclusively on Cape Air/Nantucket Airlines marketed flights.  (Flights sold under the 9K airline designator.)  All bags below must meet the size and weight restrictions noted in the section entitled Bag Allowance. The below charges apply each way and are cumulative.

  • Free – One (1) checked bag
  • Free – One (1) gate checked bag
  • Free – One (1) personal item
  • Free – Additional free carry-out items (e.g. assistance-related devices)
  • $40 – a second or third checked bag, per bag
  • $40 – any bag that exceeds the standard baggage allowance in either weight or size

Note:  the increase in fees above from $25 – $40 is effective for reservations booked on or after October 15, 2013.

Baggage Allowance 

Standard allowance:

For each ticketed customer, Cape Air will transport:

For Transport in the Cessna 402 “1 + 1 + 1” Policy

  • 1 checked bag not to exceed 50 lbs or 62 linear inches plus 1 gate checked bag not to exceed 20 lbs or 45 linear inches plus 1 personal item (e.g. small purse, briefcase, laptop) not to exceed 36 linear inches. These aircraft do not contain storage space under the seat or overhead in which to safely stow in-cabin items.  Accordingly, personal, or carry-out, items must be carried to the aircraft and stowed by a Cape Air agent into the designated baggage compartments prior to boarding.

 

Additional Free Carry-out Items – All Aircraft Types

In addition to the standard allowance, the following will be transported free of charge:

Child and Infant Baggage Allowance

A child’s baggage allowance is the same as that for an adult passenger.  A child traveling as an “infant” as defined by the fares and tariffs is not allocated baggage allowance in addition to that allocated to the accompanying adult passenger.

Excess Baggage, Oversize/Overweight and Embargoes

  • For each ticketed customer, Cape Air will transport, subject to available space and additional fees up to two (2) additional bags per passenger.
  • Any checked bag, gate checked bag or personal item that causes a passenger to exceed the standard baggage allowance in number, size or weight, but which is not overweight/oversized, will be transported as excess baggage.

All excess baggage is carried on a space available basis and is subject to an additional charge.  Any bag that is excess because it exceeds the number of bags permitted as standard bag allowance and/or the weight or size will be subject to cumulative excess charges.  Additional or different charges may apply when levied by a partner airline through interline, code share or other airline partner agreements.

Overweight/Oversized Bags

Baggage compartment constraints of the aircraft may restrict the weight or the size of the individual bags that may be accepted for travel.  Baggage that is not accepted for travel pursuant to this section is as follows:

For Transport in the Cessna 402:

  • Individual bags that exceed 70 lbs in weight or that exceed 62 linear inches in size.

 

For Transport in the Cessna 402: Bicycles, surfboards, canoes, kayaks and other such large pieces of sporting equipment exceed the capacity of the compartments and are not accepted for transport.  For large boxes or other large items, it is best to consult a reservations representative when booking your flight regarding the maximum limitations or additional charges that may apply based on the aircraft, the region, or pursuant to code share agreements.

Other Special Items for carriage in the Cessna 402 :  One of each of the below items will be accepted free of charge in lieu of one checked bag under the standard baggage allowance.  If space limitations apply, this item or another piece of the customer’s baggage may be required to travel as space is available.  For travel pursuant to interline or codeshare agreements, a more stringent policy may apply:

  • Golf equipment of typical size (76 – 81 linear inches)
  • Scuba equipment consisting of empty scuba tanks and dive gear
  • Skis and snowboards of typical size (62 – 71 linear inches)

 

Cabin Seat Baggage

For Transport in the 9-Passenger Cessna 402:  It is not permissible to transport cabin baggage in any aircraft by strapping the item to a passenger seat.


Liability

Valuables/Fragile Items: Cape Air can not be liable for valuables, fragile items, unsuitably packed items, or perishable items in checked baggage or in personal wing bags, with or without our knowledge. Please let us know in advance if something is particularly fragile; while we cannot accept liability for it, we can do our best to find the most suitable area in the aircraft to stow it.

Normal wear and tear: Luggage is designed to protect its contents. Cape Air can not be liable for minor exterior damage; scratches, scuffs, stains, dents, cuts and dirt resulting from normal wear and tear of baggage.

Claims: Most delayed baggage arrives within 24 hours and during this initial period we will make every effort to reunite you with your luggage as quickly as possible.

Baggage that is delayed or damaged should be reported, in person, before leaving the airport. If, in the unlikely case, your luggage is still missing after 5 days, please contact Central Baggage Service:

Address:
Cape Air -Central Baggage Service
C/o NorEast Aviation
1475 Airport Rd.
New Bedford, MA 02745
Phone: 508-790-3122 ext 441
Fax: (508) 957-6922
Email Central Baggage

Always retain your ticket and claim check receipts and any receipts for expenses.